Returns & Delivery

Delivery & Returns

Deliveries
When will my order be shipped?
All orders placed before 2:00pm (Monday-Friday) will be dispatched the same day. Any orders placed after 2:00pm will be dispatched the next working day.

We will send an email confirmation once this has been dispatched.

What are my delivery options?
We try to offer our customers as many delivery options as possible so you can make a decision on which service suits your needs.

  • Royal Mail 1st Class: Next working day aim (including Saturdays)
    This is not a tracked service.
    When your basket exceeds £20 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.
  • Royal Mail 2nd Class: 2-3 working days aim (including Saturdays)
    This is not a tracked service.
    When your basket exceeds £20 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.
  • Royal Mail Signed For 1st Class: Next working day aim (including Saturdays)
    Signature on delivery with an online delivery confirmation.
    When your basket exceeds £50 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.
  • Royal Mail Signed For 2nd Class: 2-3 working days aim (including Saturdays)
    Signature on delivery with an online delivery confirmation.
    When your basket exceeds £50 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.
  • Courier – Next Day Delivery: Next working day aim (including Saturdays)
    Tracked service provided by APC Overnight.

International

  • Royal Mail International Tracked & Signed: Europe; aim 3-5 working days – Worldwide; aim 5-7 working days.
    Fully tracked to delivery point. Signature on delivery. Online delivery confirmation.
  • Royal Mail International Economy: Western Europe; up to 2 weeks – Eastern Europe; up to 5 weeks – North America; up to 6 weeks – South America, Africa & Asia; up to 8 weeks – Australia – up to 12 weeks.
    This is not a tracked service.  Option drops off after basket £20 is exceeded

Do you offer free shipping?
We do offer free shipping on orders of £35 and over

Can I track my order?
If you have chosen a service that is tracked – your dispatch email will include a tracking number.

Returns & Refunds

Returns
We have a 30 day return policy. If 30 days have past by since your purchase unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

As a small and passionate family business we aim to exceed expectations and strive for total customer satisfaction and invest in high quality and clean ingredients lovingly produced. In the extremely rare scenario whereby you are not happy with the quality of our product we encourage you to contact us.

In the first instance if you could send a copy of your receipt (so we can see the date and whereabouts of purchase); photo of our product including the LOT Number and best before date on the rear with a short sentence highlighting what has not met your expectations. We will liaise with our factory promptly and keep you informed. We will do everything within our control to placate you.

Refunds
Once your return is received and inspected we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment at our earliest convenience.

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COVID-19 NOTICE: We are processing orders at Mallow HQ every weekday undertaking deliveries via Royal Mail 24 & 48 Hour Delivery. Deliveries are generally on time, however, please allow Royal Mail a days leeway. #StayHomeSaveLives

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