When will my order be shipped?
All orders placed before 2:00pm (Monday-Friday – excluding UK bank holidays) will be dispatched the same day. Any orders placed after 2:00pm will be dispatched the next working day.
We will send an email confirmation once this has been dispatched.
What are my delivery options?
We try to offer our customers as many delivery options as possible so you can make a decision on which service suits your needs.
Do you offer free shipping?
We do offer free shipping on orders of £35 and over
Can I track my order?
If you have chosen a service that is tracked – your dispatch email will include a tracking number.
As a small and passionate family business we aim to exceed expectations and strive for total customer satisfaction and invest in high quality and clean ingredients lovingly produced. In the extremely rare scenario whereby you are not happy with the quality of our product we encourage you to contact us so we can replace items.
We have a 30 day return policy. If 30 days have past by since your purchase unfortunately regardless of your inquiry we cannot offer you a refund or exchange.
In the first instance if you could send a copy of your receipt (so we can see the date and whereabouts of purchase); photo of our product including the LOT Number and best before date on the rear with a short sentence highlighting what has not met your expectations. We will liaise with our factory promptly and keep you informed. We will do everything within our control to placate you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging. If there is evidence that the product has been tampered with since delivery this will make it more difficult for us to warrant your return.
Once your return is received and inspected we will contact you to notify you that we have received your returned item. If we can exchange the goods to you we will. We will also notify you of the approval or rejection of your refund. As the Mallows are perishable and delicate due to their unique vegan recipe, there must be good reason for you no longer able to make use of your Mallows in order for us to refund them completely and put them back through the delivery system.
If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment at our earliest convenience.